FAQ- IMPORTANT SHIPPING INFO

CORONAVIRUS SHIPPING UPDATE

Please be aware that shipping times are understandably facing some delays at the moment. The postal services are under increased demand whilst operating with reduced staff numbers, this is leading to a lot of orders, both domestic and international, to become delayed. We are also unable to offer any tracked shipping at the moment as it would not be safe for us to go into the post office. We are however able to use the normal 1st Class and International Standard post, but this does not have any tracking. 

We did not want to close the shop but all orders will take a longer time to arrive at the moment, so please only order if you are happy to wait for up to several weeks for your order to arrive. 

 

Processing Times 

All the stickers on this website are in stock and "Ready To Ship" and will have a processing time of 3-5 days maximum. We post out in batches several times a week and your order will go into the next batch after you place your order. 

 

Shipping Times

All domestic UK orders are posted First Class and should be expected next day delivery. However it can take up to 10 Working Days delivery time in some circumstances.

All orders to Europe are posted as International Standard and should be expected within 3-5 Working Days after posting. However it can take up to 25 Working Days in some circumstances. 

All orders to USA, Canada, Australia and the Rest Of The World should be expected within 5-7 Working Days after posting. However it can take up to 31 Working Days in some circumstances.

Unless you have upgraded to Tracked Delivery we have no way of knowing where your order is and once it is posted it is unfortunately out of our hands. We always get proof of posting and will not resend or refund any orders until the full delivery timescales have expired. We recommend you choose Tracked Delivery if your order is a large order, time dependent or you are aware of current postal issues in your area. However, it is rare that orders are delayed or go missing completely, 99% of orders are received within the expected delivery times worldwide.

 

Our Sticker Paper

All of our stickers are printed on our Premium Matt sticker paper. They are officially non removable and use permanent adhesion but if you need to lift a sticker it is possible to do this with care immediately after it has been placed. 

We are very pleased with the quality of our paper. It is velvety smooth, giving crisp clear printed images, particularly on images such as glitter.

 

PoppyWillowCo Etsy Shop

We are still operating the PoppyWillowCo Etsy shop and we have decided to run that as a "Pre-Order" Shop. We will have all designs available to order there but subject to a 3 week processing time when we will make your stickers to order. Stickers will also be slightly more expensive on Etsy due to their increased fees. This enables us to keep both shops open but all in stock and Ready To Ship stickers will only be available on this website. 

 We will also only be offering further loyalty points on this website. 

 

Loyalty Card

If you have previously placed orders via Etsy and have collected Loyalty Points then unfortunately these cannot be transferred to this website but by way of compensation an exclusive deluxe sampler will be included in your next order on this website. To claim your sampler please include a note with your order or send us a message via the Contact Us form at the time of your order with the details of how many points you have collected and the appropriate sampler will be included with your order. It is not possible to claim the sampler without placing a new order.

Our new loyalty scheme is available only on the website and no further points will be issued with orders via Etsy. Create an account to access the loyalty point scheme and start collecting right away.

 

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