FAQ- IMPORTANT SHIPPING INFO

CORONAVIRUS SHIPPING UPDATE

Please be aware that shipping times are understandably facing some delays at the moment. The postal services are under increased demand whilst operating with reduced staff numbers, this is leading to a lot of orders, both domestic and international, to become delayed. We are also unable to offer any tracked shipping at the moment. We are however able to use the normal 1st Class and International Standard post, but this does not have any tracking. 

We did not want to close the shop but all orders will take a longer time to arrive at the moment, so please only order if you are happy to wait for up to several weeks for your order to arrive. 

 

Processing Times 

Processing time is currently 2-3 weeks but will often be much sooner than this. 

 

Shipping Times

All domestic UK orders are posted First Class and should be expected next day delivery. However it can take up to 10 Working Days delivery time in some circumstances.

All orders to Europe are posted as International Standard and should be expected within 3-5 Working Days after posting. However it can take up to 25 Working Days in some circumstances. 

All orders to USA, Canada, Australia and the Rest Of The World should be expected within 5-7 Working Days after posting. However it can take up to 31 Working Days in some circumstances.

However, it is rare that orders are delayed or go missing completely, 99% of orders are received within the expected delivery times worldwide.

 

Our Sticker Paper

All of our stickers are printed on our Premium Matt sticker paper. They are officially non removable and use permanent adhesion but if you need to lift a sticker it is possible to do this with care immediately after it has been placed. 

We are very pleased with the quality of our paper. It is velvety smooth, giving crisp clear printed images, particularly on images such as glitter.

 

PoppyWillowCo Etsy Shop

We are still operating the PoppyWillowCo Etsy shop and we have decided to run that as a "Pre-Order" Shop. We will have all designs available to order there but subject to a 3 week processing time when we will make your stickers to order. Stickers will also be more expensive on Etsy due to their increased fees. 

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